We guarantee a live delivery and the health of the snake for the first 5 days upon arrival. All our animals are shipped overnight via FedEx, and in most cases have a 10:00am guaranteed arrival. If an animal is DOA, we kindly ask that you return the deceased animal in the original packaging, and a refund will be given, or a replacement animal will be sent. We only guarantee
animals that have the proper environmental conditions and we will not provide a guarantee if we determine the animal was mistreated during the first 5 days upon arrival. This guarantee is not intended to be an all-inclusive statement, but we will do our best to accommodate the situation.